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The complaint was rejected due to the loss of balance and the player’s acceptance of the terms upon registration. Her account was then closed, and she sought a refund of her deposits. The issue was rejected by us due to the player’s lack of response to our inquiries, which prevented further investigation or potential solutions. Despite clearly communicating their situation and expecting to be banned from all platforms owned by Non Videri B.V., they were allowed to open a new account on Gxmble and lost 1,000 euros. Player reported an unresolved issue with Gxmble Casino regarding a deposit of $181.78 in ETH that has not been credited to their account.
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